These terms apply to purchases made from Olive’s Attic Bridal.
Olive’s Attic Bridal specialises in individually sourced pre-loved, ex-sample and unworn wedding dresses. As each dress is unique, we want you to understand exactly what you are buying before completing your purchase.
Our Dresses
Our collection includes pre-loved, ex-sample and unworn dresses.
Where known, we provide information about the designer, labelled size, condition and history of a dress. We inspect our dresses carefully and will disclose any significant marks, damage, wear or alterations that we identify.
Pre-loved and sample dresses may show minor signs of handling, storage or previous wear. These are part of the nature of buying a pre-loved or sample garment and do not necessarily constitute a fault.
Nothing in these terms affects your statutory rights where a dress is faulty, not as described or otherwise does not meet the standards required by law.
Bridal Sizing & Measurements
Bridal sizing varies significantly between designers and may differ from ordinary high-street clothing sizes.
Any measurements we provide are intended as a guide. We cannot guarantee that a dress will fit based solely on its labelled size or measurements.
Where possible, we strongly recommend trying a dress on before purchasing.
Alterations
Most wedding dresses require some alteration to achieve the perfect fit.
Unless we specifically agree otherwise, alterations are not included in the purchase price and Olive’s Attic Bridal is not responsible for alteration costs.
Any discussion about whether a dress may be altered is guidance only. The final decision about what alterations are possible should be made with a suitably experienced bridal seamstress.
Purchases Made in Person
We want you to take your time when choosing your dress during your appointment.
Once you have inspected and tried on a dress and completed your purchase in person, the sale is final and we do not offer refunds or exchanges simply because you subsequently change your mind.
This does not affect your statutory rights.
Distance & Postal Purchases
If you purchase a dress remotely — for example by telephone, WhatsApp, social media or online — additional consumer cancellation rights apply.
You normally have 14 days from receiving your dress to tell us that you wish to cancel your purchase. You then have a further 14 days to return the dress.
Please see our Returns & Refunds policy for full details.
Trying On a Posted Dress
You may carefully try your dress on at home to assess it in the same way that you would during an appointment.
Please take care to protect it from make-up, fake tan, perfume, deodorant, smoke, food, pets and anything else that may mark or damage it.
Where a returned dress has been handled beyond what is reasonably necessary to assess it and its value has consequently been reduced, we reserve the right to make an appropriate deduction from the refund in accordance with your statutory rights.
Prices & Payment
All prices will be clearly confirmed before purchase.
Full payment is required before a dress is taken away or dispatched unless we have specifically agreed another arrangement with you.
Reserving a Dress
If we agree to reserve a dress for you, the length of the reservation and any deposit required will be confirmed at the time.
Where a deposit is taken, we will make clear before payment whether and in what circumstances that deposit is refundable.
A dress is not considered reserved until any agreed deposit has been received.
Collection
Where a dress is being collected, we will agree a collection arrangement with you.
Once a dress has been collected, responsibility for its safe storage, transportation and subsequent care passes to the purchaser.
Delivery
Postal orders are sent using an appropriate tracked and insured service.
Delivery charges will be confirmed before purchase.
Please see our Delivery page for further information.
Photography & Colour
We make every reasonable effort to photograph dresses accurately. However, colours — particularly shades of ivory, champagne, blush and nude — can appear differently depending on lighting, photography and the screen on which an image is viewed.
If colour is particularly important to you, please ask us for further photographs or video before purchasing remotely.
Your Statutory Rights
Nothing within these Terms & Conditions, our Returns & Refunds policy or any other Olive’s Attic Bridal policy is intended to restrict your statutory consumer rights.
Privacy & Cookies
At Olive’s Attic Bridal, we respect your privacy and only collect and use personal information where we have a good reason to do so.
Olive’s Attic Bridal is a trading name of Juliet Silverton, who is responsible for the personal information collected through this website and through our bridal services.
Information We May Collect
When you contact us, make an enquiry, book an appointment or purchase a dress, we may collect information such as:
- your name
- email address
- telephone number
- appointment and enquiry details
- information you choose to provide about the type of wedding dress you are looking for
- order, payment and delivery information where relevant
- correspondence between you and Olive’s Attic Bridal
We only collect information that is reasonably necessary to provide our services, respond to you and run Olive’s Attic Bridal.
How We Use Your Information
We may use your information to:
- respond to enquiries
- arrange and manage bridal appointments
- help you find suitable dresses
- process purchases, collections, deliveries and returns
- contact you about an appointment or purchase
- keep appropriate business and financial records
- improve our services and website
- meet our legal and regulatory obligations
We will not sell your personal information to other organisations.
Sharing Your Information
We may use trusted third-party services to help us operate Olive’s Attic Bridal, such as appointment-booking, website, payment, email and delivery providers.
We only share personal information where it is necessary to provide the service, run our business or comply with the law.
How Long We Keep Your Information
We keep personal information only for as long as it is reasonably required for the purpose for which it was collected or where we are required to retain it for legal, tax or accounting purposes.
Your Rights
Under UK data protection law, you have rights relating to your personal information. Depending on the circumstances, these may include the right to ask us for a copy of the information we hold about you, to correct inaccurate information, to delete information or to restrict or object to the way it is being used.
If you have a question about the information we hold about you, please contact Olive’s Attic Bridal using the contact details on this website.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO).
Cookies
Cookies are small files that websites place on your device to help them function and, in some cases, to understand how visitors use them.
The Olive’s Attic Bridal website may use cookies that are necessary for the website to work properly.
We may also use optional cookies or similar technologies provided by third-party services, for example to understand website usage, provide appointment-booking features or support social-media functionality.
Where consent is required, optional cookies will not be placed on your device unless you choose to accept them.
You can change or withdraw your cookie choices through the cookie settings available on the website and can also manage cookies through your browser.
Some third-party services used on our website may set their own cookies and process information in accordance with their own privacy policies.
Contact
If you have any questions about privacy, cookies or how Olive’s Attic Bridal uses your personal information, please contact us using the details provided on our website.