We want you to feel completely happy and confident when choosing your dress from Olive’s Attic.
Buying at Olive’s Attic
When you visit us for an appointment, you’ll have plenty of time to try your dress, look it over carefully and make sure it feels right for you.
As our dresses are pre-loved, ex-sample or individually sourced pieces, purchases made in person are final and we don’t offer refunds or exchanges simply because you change your mind.
This does not affect your statutory rights if an item is faulty or has been incorrectly described.
Buying a dress from us online
If you can’t visit Olive’s Attic, we’re very happy to arrange delivery within the UK.
Before you buy, we’ll provide photographs, measurements and details of the dress, including any imperfections we’re aware of.
When buying remotely, you have the right to change your mind. You have 14 days from receiving your dress to tell us that you wish to cancel your purchase, and a further 14 days to return it to us.
You’re welcome to carefully try the dress on at home, just as you would during an appointment. Please take particular care to keep it away from make-up, fake tan, perfume, smoke, food and pets, and please don’t remove any Olive’s Attic tags.
If you decide to return your dress, please contact us before sending it back. The buyer is responsible for the cost of return postage, and we strongly recommend using a tracked and insured service appropriate to the value of the dress.
Once the dress has been safely returned, we’ll refund the purchase price together with the original standard delivery charge, in accordance with your statutory rights.
We may make an appropriate deduction from the refund if the dress has been handled beyond what would reasonably be necessary to try it on and this has reduced its value.
A little note about pre-loved dresses
Part of the charm of Olive’s Attic is that our dresses have a history. Some are unworn samples and others have been previously loved, so occasionally there may be small signs of their previous life. We inspect every dress carefully and will always tell you about any significant marks, wear or imperfections that we find before you buy.
If you’d like more photographs, measurements or a video of a particular dress before deciding, just ask — we’re very happy to help.
Returns
Dresses purchased remotely are covered by our Postal Orders & Returns policy and your statutory cancellation rights.
If you have any questions about a dress before ordering, please get in touch. We’d much rather help you decide whether a dress is right for you before we pop it in the post.
We want you to feel completely happy and confident when choosing your dress from Olive’s Attic.